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I am having trouble downloading Shockwave Player.
FLASH FAQ
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I am having trouble downloading Shockwave Player.
An earlier version of Shockwave Player is pre-installed with most popular Internet browsers. Sometimes, damage to the Shockwave Player that's already installed can prevent your upgrading to the latest Shockwave Player. This can usually be fixed by uninstalling, then reinstalling the Shockwave Player.
You can download an uninstaller for Mac OS and Windows:
* Shockwave Player uninstaller (Mac OS)
* Shockwave Player uninstaller (Windows)
After you've uninstalled Shockwave Player, you can reinstall it.
In some cases, it's actually the browser which is preventing the successful installation of Shockwave Player. In such instances, simply reinstalling Shockwave Player may not work. Reinstalling or updating the browser, then installing Shockwave Player should take care of this.
Other Issues
Due to a variety of reasons, there are numerous potential problems you may encounter. If you are having general problems connecting to the internet or keeping your connection, try one or each of the following:
* Disconnect from and reconnect to the Internet.
* Disconnect from the Internet, restart your computer, and reconnect to the Internet.
* Try connecting at a later time. Your Internet Service Provider (ISP) may be busy and can't allow more connections.
* Call your Internet Service Provider.
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