Interview Questions

Information on online shopping where to go if you have problems, questions, or concerns

Public/Private Key Encryption,Security tools,Online Shopping Security, Encryption,Security questions and answers


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Information on online shopping where to go if you have problems, questions, or concerns

There are many places to turn for information on online shopping:

.For more information on analyzing information and fraud, consult the publication Analyzing Internet Information (PM-1789b).

.Iowans can contact the Attorney General’s Office, Consumer Protection Division, 1305 East Walnut Street, Des Moines, Iowa 50319; phone: (515) 281-5926; fax: (515) 281-6771, e-mail: consumer@max.state.ia.us.
URL: http://www.state.ia.us/government/ag/consumer.html

The Federal Trade Commission (FTC) — The FTC (http:// www.ftc.gov/bcp/menu-internet.htm) offers information on all aspects of online shopping and also issues alerts. Consult the FTC’s Web site or contact it at CRC-240, Washington, D.C. 20580; 1-877- FTC-HELP. You may file a complaint with the FTC through the Internet, using the online complaint form at http://www.ftc.gov/. Although the commission cannot resolve individual problems for consumers, it can act against a company if it sees a pattern of possible law violations.

.National Fraud Information Center (NFIC) — The Internet Fraud Watch was launched in March 1996, enabling the NFIC to expand its services to help consumers distinguish between legitimate and fraudulent promotions in cyberspace and route reports of suspected fraud to the appropriate law enforcement agencies. If you have questions about promotions by online services or on the Internet, or wish to report possible fraud, use the Online Incident Report Form or Online Question or Suggestion Form features of the site at http:// www.fraud.org/.

Call For Action, Inc. (CFA) — CFA is an international, nonprofit network of hotlines founded in 1963. Volunteer professionals in offices around the world are trained to assist consumers through mediation and education to resolve problems with businesses, government agencies, and other organizations. Services are free and confidential. Contact them at their Web site (http:// www.callforaction.org/) or at 5272 River Road, Suite 300, Bethesda, Maryland, 20816; (301) 657-8260.

.The Consumer Information Center (CIC) — The CIC publishes the Consumer Information Catalog, which lists more than 200 publications from federal agencies. Consult its Web site (http:// www.pueblo.gsa.gov) or contact the center for a free catalog at Consumer Information Center, Pueblo, CO 81009; 1-888-878-3256.

The Direct Marketing Association (DMA) — The association is a trade association of catalogers, financial services firms, publishers, book and music clubs, online service companies and others involved in direct and database marketing. The DMA’s Mail Order Action Line acts as an intermediary between consumers and companies to resolve complaints. Go to the Web site at http://www.thedma. org/and then click on “consumers,” or contact them at 1111 19th Street, NW, Washington, D.C. 20036 or by e-mail at consumer@the-dma.org.

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