Information on online shopping where to go if you have problems, questions, or concerns
Public/Private Key Encryption,Security tools,Online Shopping Security, Encryption,Security questions and answers
(Continued from previous question...)
Information on online shopping where to go if you have problems, questions, or concerns
There
are many places to turn for information on online shopping:
.For more information on analyzing information and fraud, consult
the publication Analyzing Internet Information (PM-1789b).
.Iowans can contact the Attorney General’s Office, Consumer
Protection Division, 1305 East Walnut Street, Des Moines, Iowa
50319; phone: (515) 281-5926; fax: (515) 281-6771, e-mail:
consumer@max.state.ia.us.
URL: http://www.state.ia.us/government/ag/consumer.html
The Federal Trade Commission (FTC) — The FTC (http://
www.ftc.gov/bcp/menu-internet.htm) offers information on all
aspects of online shopping and also issues alerts. Consult the FTC’s
Web site or contact it at CRC-240, Washington, D.C. 20580; 1-877-
FTC-HELP. You may file a complaint with the FTC through the
Internet, using the online complaint form at http://www.ftc.gov/.
Although the commission cannot resolve individual problems for
consumers, it can act against a company if it sees a pattern of
possible law violations.
.National Fraud Information Center (NFIC) — The Internet Fraud
Watch was launched in March 1996, enabling the NFIC to expand
its services to help consumers distinguish between legitimate and
fraudulent promotions in cyberspace and route reports of suspected
fraud to the appropriate law enforcement agencies. If you have
questions about promotions by online services or on the Internet, or
wish to report possible fraud, use the Online Incident Report Form
or Online Question or Suggestion Form features of the site at http://
www.fraud.org/.
Call For Action, Inc. (CFA) — CFA is an international, nonprofit
network of hotlines founded in 1963. Volunteer professionals in
offices around the world are trained to assist consumers through
mediation and education to resolve problems with businesses,
government agencies, and other organizations. Services are free
and confidential. Contact them at their Web site (http://
www.callforaction.org/) or at 5272 River Road, Suite 300,
Bethesda, Maryland, 20816; (301) 657-8260.
.The Consumer Information Center (CIC) — The CIC publishes the
Consumer Information Catalog, which lists more than 200
publications from federal agencies. Consult its Web site (http://
www.pueblo.gsa.gov) or contact the center for a free catalog at
Consumer Information Center, Pueblo, CO 81009; 1-888-878-3256.
The Direct Marketing Association (DMA) — The association is a
trade association of catalogers, financial services firms, publishers,
book and music clubs, online service companies and others involved
in direct and database marketing. The DMA’s Mail Order
Action Line acts as an intermediary between consumers and companies
to resolve complaints. Go to the Web site at http://www.thedma.
org/and then click on “consumers,” or contact them at 1111
19th Street, NW, Washington, D.C. 20036 or by e-mail at
consumer@the-dma.org.
(Continued on next question...)
Other Interview Questions
|