US-CA-Fremont: Staff IT Support Engineer

To see other opportunities, please visit http://dev.fyicenter.com
Date: 10-Sep-2009

Staff IT Support Engineer

* Installs, configures and upgrades operating systems and software, using standard business and administrative packages (may modify specific applications for use in operational departments). * Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. * Must perform in a team oriented atmosphere, working with end users, developers, engineers and systems administrators to determine the best possible method of supporting systems. * Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required * Assists with administering Microsoft Exchange at the server level inclusive of the Outlook client. * Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

Experience and Skills:

* 8+ years of experience in a similar role. * 4 year degree Computer Science or a related field. * Strong proficiency with the following software: Windows XP, Windows Server 2003 and 2008, Microsoft Office 2003 and 2007 including Outlook, Linux, MS Exchange Server 2003 and 2007. * Must have experience with i86 hardware and various laptop vendors. (Dell, Lenovo a plus). * Must posses expertise in the following server related skills: DNS, DHCP, Active Directory, TCP/IP. * Experience with remote communications: Cisco VPN, Wireless Cards. * Excellent communication skills and ability to work with employees and customers at all skill levels; including the ability to translate and communicate technical and analytical issues to all types of end users. * Ability to work under considerable pressure managing multiple tasks and priorities. * Motivated self-starter personality; must be able to work independently. * Demonstrates the ability to produce high-quality results with attention to details. * Strong interpersonal, leadership, and team communications skills are essential; must be able to clearly document processes, policies, and procedures in a timely basis. Previous experience as an IT Supervisor helpful. * Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

To apply for this position, please visit this Website.

Thank you,
Team DEVFYI - Developer Resource FYI
http://dev.fyicenter.com