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US-TX-Austin: Senior Software Sustaining Engineer

Date: _02-Feb-2011_
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Senior Software Sustaining Engineer

* Process incoming defects in our General Field releases. Work with engineering to determine where the root cause of the problem is, and be responsible for getting the defects resolved. * Resolve field defects by troubleshooting and changing the C/C++ application code on our PC Server platform. Must have very good understanding of the Windows Operating System, and understanding of the Linux operating system would be a big plus. * Resolve telecommuncations Server and Client issues. * Be involved in the unit testing and verification of your own C/C++ code changes. Must have very good practical experience with writing code in C++ and C, using Object Oriented Design and Implementation methodologies. * Participate in Sustaining Engineering activities, and follow up on assigned issues.

* Candidates must have a minimum of 8 years Software Engineering experience, with at least 1 years experience working on distributed real-time multi-threaded system applications using Microsoft Windows and/or Unix/Linux. * Must have demonstrated ability to troubleshoot and fix problems in a large complex production code base. * Must have experience in C/C++ using standard coding practices such as STL and exception handling. * Expertise in socket and networking programming, TCP/UDP/IP/RTP.

* Previous experience in Sustaining Software Engineering * 2 Years experience with VoIP Telephony Systems and Applications. * Experience in real-time call control, IVR systems and voice processing. * Experience with cross-platform integration and Linux. * Experience with SQL and interfacing with databases.


BS in Computer Science/Computer Engineering or a related field is required. Masters Degrees are preferred.

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