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US-VA-Chantilly: Software Engineer

Date: _06-Apr-2011_
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Software Engineer

* Provide multi-level database troubleshooting and technical support to Tier 2 Managed Hosting Client Support staff. * Work closely with Tier 2 Managed Hosting Client Support staff as well as act as interface between Tier 2 and product development/engineering/third party vendors. * Work closely with Product Development and implementation teams to resolve client issues * Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues, and bug tracking and resolution * Address software defects and advanced customer issues with timely resolutions. * Work with QA, Development, and Operations teams on understanding of issues and steps needed to resolve the issues. * Suggests enhancements to the existing algorithms and services * Code web-based JAVA applications running on Windows, Linux, and Solaris environments focused towards support activities. * Use the latest tools and techniques (currently J2EE, C#, XML, Web Services, EAI toolkit) * Develop and automate JAVA Unit tests using JUnit and JUnitPerf * Address software defects with timely resolution * Work with other developers to set standards and define best practices for coding and design * Effectively communicate and collaborate with different team members help inform one another about how to create features without jeopardizing other application or product areas.

* BS or MS in Comp Science or Engineering preferred * 5+ years of experience in software development * Excellent analytical and problem solving skills. * Excellent interpersonal skills and ability to work in teams * Exceptional listening, written and verbal skills * Proficient in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE Weblogic, Struts, Tomcat) * Proficient with multiple computer operating systems UNIX/Linux and Windows * Proficient in web technologies (HTML, CSS, Javascript, HTTP, XML, SOAP) * Understanding of Database structures and database administration principles. * Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction. * Knowledge of Unix Shell scripting is a plus

* Familiarity with Databases in a Java application environment. * Knowledge of both Oracle and MS SQL Database environments * Knowledge of database maintenance and analysis utilizing Oracle Admin Tools. * Knowledge of clustered environments and Load balancer configuration * Experience troubleshooting installations and upgrades of Oracle 9i/10g and MS SQL Databases.

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