Date: _22-Jul-2011_
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TECHNICIAN END USER COMPUTING-1100539
1.Provide first-level problem analysis by answering phone calls and providing immediate solutions whenever possible.
2.Provide second-level support for PC and LAN/WAN environments - including Userid and password maintenance. Security tools, Remote Access tools, MS/Office package and all Corporate tools or software. Escalate unresolved problems to the applicable center of expertise ( by analyzing and collecting all necessary information ) and provide feedback to the callers.
3.Have a Continuous Improvement approach. Perform root cause analysis in order to reduce incoming support calls. Promote a structured way to record and track incidents through a helpdesk structured process and to document progress and resolution.
Requirements:
BTS (TECHNICAL DIPLOMA) in Technical/Computers with 1 - 3 yrs experience or
DUT (TECHNICAL UNIV DIPLOMA) in Technical/Computers with 1 --3 yrs experience.
Master Microsoft Windows environment
The ability and willingness to learn about IT environment and tools
Have a service attitude and being customer facing.
Ability to converse and empathize with upset, non-computer knowledgeable customers
English and French speaking
:
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this Website.
Thank you,
Developer FYI Center
http://dev.fyicenter.com/
