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US-CA-LosAngeles: IT Lead Business Analyst

Date: _16-Aug-2011_
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Information Technology - Lead Business Analyst

* Manage resource planning through multiple projects to account for staff assignments and capacity, while balancing multiple priorities. * Provide ongoing performance assessments and coaching on individual BA analysts development plans. * Responsible for conducting research with the goal of recommending and implementing new processes and solutions to problems. * Performs Business Requirements Gathering process, including the creation of deliverables * Conducts detailed research * Performs analysis necessary to identify viable solution alternatives * Follows the company’s business requirement’s documentation process utilizing the appropriate tools * Deliver work estimates * Creates technical documents and high-level solution design * Participates in the complete system development life cycle * Conduct User Acceptance Testing (UAT) for projects, implementations, system fixes and enhancements, etc. * Provides professional and prompt technical support to customers, partnering with other internal departments to provide two way communications and customer impacts. * Conducts analysis, research and resolves complex customer issues * Assesses system and error trends to identify and resolve irregularities in the production environment and performs targeted support to proactively prevent future incidents. * Manages and mentors less seasoned technical support analysts providing leadership as needed. * Four+ years of experience as an IT Business Analyst or equivalent experience in an applications development environment. * Requires excellent verbal and written communication skills * Requires strong PC skills * Requires excellent organizational skills * Prefer working knowledge of programming, development, and technical architecture * Two years of experience in the retail business or related field. * Requires ability to multitask and handle multiple projects simultaneously

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