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US-CA-Goleta: IT Client Support Specialist

Date: _23-Aug-2011_
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IT Client Support Specialist II

• Provide IT on-site support for the North America Region. Including Service Desk, Deskside, and IT Operational support.

• Provide first response to IT related issues. Coordinate with staff and ETS administrators on systems issues.

• Provide user training/education one on one and in classroom environments, on company wide software products

• Install and configure new and upgraded desktop and laptop computers for both local and remote users

• Maintain IT Service Desk systems by logging in, responding to, and closing assigned IT related incident and requests from end users utilizing the Remedy help desk applications

• Maintain site specific technology inventory (as needed)

• Support IT meeting needs (a/v and v/c).

• Analyze requirements for PC hardware and software problems

• Troubleshoot problems on all PC’s, peripherals, and printers

• Must be able to interact with others, including potential customers.

• Provide and maintain documentation of procedures as requested by department supervisor or manager

• Regular attendance is an essential job function

• Minimum Education level of a (n) High School Diploma. A college degree is preferred. • Microsoft, HDI, Comptia, or other IT certifications will be given greater consideration. • 4 years of hands on IT experience supporting PC’s and systems. • Minimum 3 years of hands on experience installing, configuring, and troubleshooting PC operating systems (MS Windows) and Microsoft Office (MS Word, Excel, PowerPoint, Access)

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