Date: _23-Aug-2011_
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IT Client Support Specialist II
• Provide IT on-site support for the North America Region. Including Service Desk, Deskside, and IT Operational support.
• Provide first response to IT related issues. Coordinate with staff and ETS administrators on systems issues.
• Provide user training/education one on one and in classroom environments, on company wide software products
• Install and configure new and upgraded desktop and laptop computers for both local and remote users
• Maintain IT Service Desk systems by logging in, responding to, and closing assigned IT related incident and requests from end users utilizing the Remedy help desk applications
• Maintain site specific technology inventory (as needed)
• Support IT meeting needs (a/v and v/c).
• Analyze requirements for PC hardware and software problems
• Troubleshoot problems on all PC’s, peripherals, and printers
• Must be able to interact with others, including potential customers.
• Provide and maintain documentation of procedures as requested by department supervisor or manager
• Regular attendance is an essential job function
• Minimum Education level of a (n) High School Diploma. A college degree is preferred.
• Microsoft, HDI, Comptia, or other IT certifications will be given greater consideration.
• 4 years of hands on IT experience supporting PC’s and systems.
• Minimum 3 years of hands on experience installing, configuring, and troubleshooting PC operating systems (MS Windows) and Microsoft Office (MS Word, Excel, PowerPoint, Access)
To apply for this position, please visit
this Website.
Thank you,
Developer FYI Center
http://dev.fyicenter.com/
