Date: _03-Jan-2012_
To see other developer job opportunities,
please visit http://dev.fyicenter.com/
Software Support Associate
* Enter prompt, accurate, and detailed information regarding all client requests and solutions in a call-tracking database.
* Responsible for recreating any client issue that needs further research.
* Responsible for building and maintaining a viable test environment.
* Follow up on outstanding client issues.
* Write procedural documentation for clients.
* Responsible for carrying the after-hours pager in rotation with the rest of the Software Support team.
* Assist with other projects such as custom work, data conversions, and system upgrades as needed.
* Enable client events for sale on the Internet.
* Responsible for preparing and monitoring Internet on-sales.
* Work as a team with all members of the software support group.
* Minimum 1year of customer service experience.
* Strong interpersonal and communication skills, including ability to communicate information in a clear, concise and effective manner.
* Self-motivation, patience and the ability to work independently within a team environment.
* Enthusiastic attitude and desire to assist customers in a timely manner.
* ProVenue suite of products knowledge a plus.
* Familiarity with software systems, operating systems or database programs a plus.
To apply for this position, please visit
this Website.
Thank you,
Developer FYI Center
http://dev.fyicenter.com/
