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Software Support Associate
* Enter prompt, accurate, and detailed information regarding all client requests and solutions in a call-tracking database.
* Responsible for recreating any client issue that needs further research.
* Responsible for building and maintaining a viable test environment.
* Follow up on outstanding client issues.
* Write procedural documentation for clients.
* Responsible for carrying the after-hours pager in rotation with the rest of the Software Support team.
* Assist with other projects such as custom work, data conversions, and system upgrades as needed.
* Enable client events for sale on the Internet.
* Responsible for preparing and monitoring Internet on-sales.
* Work as a team with all members of the software support group.
* Minimum 1year of customer service experience.
* Strong interpersonal and communication skills, including ability to communicate information in a clear, concise and effective manner.
* Self-motivation, patience and the ability to work independently within a team environment.
* Enthusiastic attitude and desire to assist customers in a timely manner.
* ProVenue suite of products knowledge a plus.
* Familiarity with software systems, operating systems or database programs a plus.
To apply for this position, please visit
Developer FYI Center