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US-NY-Syracuse: Software Support Associate

Date: _03-Jan-2012_
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Software Support Associate

* Enter prompt, accurate, and detailed information regarding all client requests and solutions in a call-tracking database. * Responsible for recreating any client issue that needs further research. * Responsible for building and maintaining a viable test environment. * Follow up on outstanding client issues. * Write procedural documentation for clients. * Responsible for carrying the after-hours pager in rotation with the rest of the Software Support team. * Assist with other projects such as custom work, data conversions, and system upgrades as needed. * Enable client events for sale on the Internet. * Responsible for preparing and monitoring Internet on-sales. * Work as a team with all members of the software support group.

* Minimum 1year of customer service experience. * Strong interpersonal and communication skills, including ability to communicate information in a clear, concise and effective manner. * Self-motivation, patience and the ability to work independently within a team environment. * Enthusiastic attitude and desire to assist customers in a timely manner. * ProVenue suite of products knowledge a plus. * Familiarity with software systems, operating systems or database programs a plus.

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