US-TX-FortWorth: Sr. IT Analyst
Sr. IT Analyst
Collect, analyze and document business requirements for the applications in scope of FSC: translate user requirements into IT solution proposals; create and maintain or supervise relevant data and IT architecture models
Plan or support planning of solutions deployment in area of specialty, including communication of infrastructure needs to GIS and outsourced IT service providers.
Lead or coordinate development and implementation of selected solutions according to user requirements.
Ensure required computer systems validation standards with regards to design and test specifications are met.
Provide first-level support or coordinate divisional or external service providers to ensure agreed service levels and customer expectations are meet.
Work with Finance business and FSC IT Process Leads to raise new project proposals and support definition of the business case.
Collaborate with FSC Process Leads to determine scope, goals and objectives.
Guide the business lead to define business value and associated metrics.
Quantify risks and return on investment together with business leads.
Support the business leads as they prepare for implementation of new solutions and introduce or drive change in an organization.
For new systems, help define goals and objectives of service level agreements (SLAs), including performance expectations.
Contribute to outlining performance qualification testing and validation plans.
Support the creation of training material content.
Collaborate to define deployment and business value metrics that can be used to indicate successful roll out and use of new technology.
In production system environments, contribute as needed to
1st level support, training, documenting, troubleshooting.
Co-ordinate, prioritize and ensure delivery of requests for incidents and enhancements
Assess requirements for software upgrades/ version releases and ensure alignment with business processes or contribute to their evolution. Support Application Service Management in assessing causes or trends in change requests.
Support, participate or lead rollout of small projects within area of expertise.
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