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US-TX-Austin: Software Support Engineer

Date: _19-Jun-2012_
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Software Support Engineer

- Write scripts/applications and review code as needed to solve complex problems in the field. - Write documentation, knowledge base articles, FAQs and procedures for use by customers or internally - Drive critical situation problem resolution teams to restore service for affected customers - Participate in design reviews and testing for new releases to ensure the right product is developed and deployed to ensure customers are delighted with the product offering. - Assist project planners and developers in implementation of corrective actions. - Review requirements, specifications and designs to assure product quality; develop and implement plans and tests for product quality or performance assurance. - Provide feedback to development and design teams on lessons learned from product support to ensure continuous improvement in the product offering.

- 5+ years experience providing support and service for software applications - Excellent problem solving and multi-tasking skills, and must be comfortable interfacing with support, customers, software and production - Expert knowledge and experience with high-level languages such as ASP.NET, MVC 3, C#, and Java - Demonstrated experience with web technologies (XML, HTML, CSS, REST, and Javascript) and Internet architectures and Protocols (TCP/IP, HTTP, SSL, etc). - Good understanding of objected-oriented design and programming, SOA, and Web 2.0 development - Experience with MySQL, Apache Tomcat, ESX 5.x, and XenServer 6.x is a plus - Familiarity with data center infrastructure technologies such as storage, networking, and server virtualization - Ability to analyze and/or debug software applications, scripts or log files for solving issues - Ability to create clear documentation and communicate detailed design concepts - Prior experience working with open source tools within a commercial service provider environment is a plus - Prior experience working with the open source community is a plus - BS/MS in Computer Science or equivalent with an appropriate level of relevant experience.

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