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US-MA-Boston: Software Support Specialist

Date: _19-Jun-2012_
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Software Support Specialist

* Provide expert assistance, both verbally and in writing, for all HelpDesk requests, specializing in global requests from clients, members and internal staff in Australia, Europe and Asia

* Maintain the Help Desk page on the company intranet * Prepare training materials for use during HelpDesk “Spotlight” sessions * Assist with basic site configuration requests * Provide detailed documentation of issues handled * Assist with the troubleshooting and maintenance of third party applications * Work closely with IT and Engineering to resolve production issues * Assist with rollout of new software releases * Assist with Activity programming * Must be proficient in Microsoft Office applications with heavy emphasis in Excel * Ability to multitask, be flexible and adapt quickly to change * Ability to be proactive, collaborative, resourceful and exercise impeccable judgment * Previous experience in a customer support role is a plus * Outstanding written and verbal communication skills * Knowledge of HTML and CSS * SQL knowledge is helpful, but not required * Familiarity with Adobe Creative Suite is a plus

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