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US-CA-SanMateo: IT Service Desk Specialist

Date: _26-Jun-2012_
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IT Service Desk Specialist

Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications and home office configurations Trouble-shoot, diagnose and resolve complex PC and network problems End user moves, additions and changes Provide hardware/software troubleshooting training to other staff members Establish network connectivity and PC hardware/software configurations Assist business experts in needs analysis and service request preparation Order equipment and services for employee business usage (cell phones, PCs, Printers, ISPs etc.) Keep incident tracking system accurate and up-to-date Assist in developing and improving the team Create and maintain process and procedure documentation Participate in projects and provide assistance to Supervisor as needed

Excellent customer service and oral communications skills Team Oriented 2-4 years experience in a Help Desk/Desktop Support environment MCDST/CompTIA certification(s) preferred BA degree or equivalent or combination of education and hands on experience Analytical and problem solving skills Proficient in Windows XP operating system Knowledge of Windows-server infrastructure and Active Directory environments Working knowledge of Citrix desktop environments a plus Ability to answer telephone and respond accurately and courteously to inquiries Ability to work independently and prioritize work based upon business needs

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