Date: _26-Jun-2012_
To see other developer job opportunities,
please visit http://dev.fyicenter.com/
IT Service Desk Specialist
• Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications and home office configurations
• Trouble-shoot, diagnose and resolve complex PC and network problems
• End user moves, additions and changes
• Provide hardware/software troubleshooting training to other staff members
• Establish network connectivity and PC hardware/software configurations
• Assist business experts in needs analysis and service request preparation
• Order equipment and services for employee business usage (cell phones, PCs, Printers, ISPs etc.)
• Keep incident tracking system accurate and up-to-date
• Assist in developing and improving the team
• Create and maintain process and procedure documentation
• Participate in projects and provide assistance to Supervisor as needed
• Excellent customer service and oral communications skills
• Team Oriented
• 2-4 years experience in a Help Desk/Desktop Support environment
• MCDST/CompTIA certification(s) preferred
• BA degree or equivalent or combination of education and hands on experience
• Analytical and problem solving skills
• Proficient in Windows XP operating system
• Knowledge of Windows-server infrastructure and Active Directory environments
• Working knowledge of Citrix desktop environments a plus
• Ability to answer telephone and respond accurately and courteously to inquiries
• Ability to work independently and prioritize work based upon business needs
To apply for this position, please visit
this Website.
Thank you,
Developer FYI Center
http://dev.fyicenter.com/
