Date: _12-Oct-2012_
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please visit http://dev.fyicenter.com/
Application Implementation and Support Engineer
* Troubleshoot, diagnose and resolve client issues and requests escalated from the App Support Team
* Collaborate with and support other internal teams on customer issues and planning
* Document issues, resolutions and impact for internal teams and customers
* Perform software upgrades and coordinate with Project Managers to address customer issues
* Communicate status of incidents and requests, and discuss resolution timeframe with stakeholders to resolve technical issues
* Perform implementations, working closely with Project Managers and adhering to the project schedule
* Make recommendations on how the software and processes can be improved
* Work independently and proactively with strong decision making and problem solving skills
* Track time spent on each customer
* Bachelor’s Degree in Computer Science or related discipline
* 4+ years experience developing or supporting enterprise applications
* Extensive experience with SQL, database queries and scripting languages (such as PowerShell)
* Strong problem-solving, root case analysis, and data analysis skills
* Proficiency with Web applications and Windows
* Excellent verbal and written communication skills
* Strong interpersonal skills to facilitate internal and external coordination with various IT and non-IT teams
* Ability to handle multiple tasks
* Clear ability to drive towards results
* Demonstrated ability to work independently and successfully in a demanding environment
To apply for this position, please visit
this Website.
Thank you,
Developer FYI Center
http://dev.fyicenter.com/
