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Cisco UC Engineer
Senior Network Engineer with a Voice Specialization required to deliver Network and Voice solutions to a range of client environments. Also act a top level escalation resource for support of deployed environments.
Building High-level architectural designs for Client Core Networking and Voice Solutions.
Converting High-level designs into detailed Scopes of Work and Deployment Plans.
Hands-on implementations of the Core and Voice infrastructures.
Network analysis and enhancement of system performance and quality.
Troubleshooting and managing break/fix issues for assigned clients.
Create and maintain customer documentation and incident details within internal ticketing systems.
Recognizing when to escalate and/or to ask for assistance from team members.
Articulating technical information clearly and simply to non-technical people.
3 5 years progressive technical experience developing and delivering Cisco Network and IP Telephony Infrastructure Solutions.
CCNP - Voice Certification
Ability to understand business issues and to clearly explain technical alternatives to senior business decision makers.
Effective communication, listening, and written skills.
Outstanding support and customer service skills.
Team player with strong interpersonal skills and ability to effectively work with sales and technical team.
Demonstrated ability to manage multiple initiatives concurrently
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