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US-NY-Syracuse: MIS Desktop Engineer

Date: _28-Oct-2013_
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MIS Desktop Engineer

Record and maintain hardware and software inventories, licensing, and user access and security Install, configure, and upgrade desktop hardware and peripherals Work as a team member with other technical staff to ensure connectivity and compatibility between systems Write and maintain system documentation (e.g., run books, Visio workflows, and Excel tables). Maintain confidentiality with regard to the information being processed, stored or accessed by the network Document system problems and resolutions for future reference in a timely manner Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines Works with vendor support contacts to resolve technical problems with desktop computing equipment and software Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems Trains and orients staff on use of hardware and software Recommends and/or performs upgrades on systems to ensure longevity Other duties as assigned

Basic reading, writing, and arithmetic skills required Knowledge of company supported hardware, software, and operating systems to include configuration and connectivity

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