Developer > Jobs

US-UT-Lehi: Software Support Analyst

Date: _30-Dec-2013_
To see other developer job opportunities, please visit

Software Support Analyst

Analyze, troubleshoot and debug issues related to company software applications. Confer with and advise customer on the use of applications. Create workaround procedures when standard procedures have failed. Prioritize and manage workload through the company’s customer relations application in such a way in order to meet personal and team service level commitments. Ensure issues are resolved in a timely fashion. Answer and log customer calls, and maintain constant contact with customers to resolve inquiries or problems. Create test scenarios to verify problems and proof code fixes and accurately document problems and solutions and/or workarounds for customers. Assist with quality assurance and testing procedures. Establish plan of action to determine library workflows and develop understanding of daily library operations. Provide customers and staff with clarification on product functionality. Explain product capabilities and workflow to libraries. Maintain open communication with all departments, individuals and resources within the company to perform all responsibilities. Troubleshoot web based technologies on both server and desktop

Excellent oral and written communication skills, with the ability to create well written documentation and resolutions Superior problem-solving and analysis skills with the ability to demonstrate quick, effective decision-making Strong working knowledge of desktop Microsoft Operating Systems, Web browsers Knowledge of web based application technologies and troubleshooting techniques Knowledge of enterprise web based applications Knowledge of Java, XML, Apache Server, Perl and SQL is preferred

Associate Degree in a related field or equivalent combination of relevant coursework, certifications, and experience is required. BA/BS Degree in Information Technology/Systems, Computer Engineering,

To apply for this position, please visit this Website.

Thank you,
Developer FYI Center