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Legal Software Support Engineer
Answers the Helpdesk phone line to assist users with electronic filing software support requests.
Effectively communicates with the customers and third parties daily to resolve issues in a timely manner.
Tracks all activity related to each issue and documents progress daily.
Follows proper escalation procedure to engage secondary support when necessary.
Works toward continually gaining extensive knowledge of supported products.
Occasional training of end-users on filing process.
Good oral and written communication abilities.
Interpret support requests and quickly identify the resolution
Strong Windows background and experience.
Excellent analytical and problem-solving skills.
Strong ability to operate in a close team environment.
Strong typing skills: 60+ wpm
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