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Windows Infrastructure Analyst II/Senior Windows Infrastructure Analyst-1418980
∑ Provide Tier3 problem resolution, exercising good judgment within defined procedures and practices to determine appropriate action.
∑ Provide technical support interfacing with IT staff/users to resolve customer needs and support. Provide preventive maintenance on systems as and when required.
∑ Be a Tier3 technical lead in assigned projects, project teams, task forces as applicable.
∑ Install and modify IT components (e.g. servers, VMís, and associated equipment), as appropriate in accordance to corporate policies and procedures.
∑ Work closely with tier1/2/3 IT staff to support client needs.
∑ Ensure that systems documentation and CMDB are kept up to date.
∑ Perform Analyst On Duty function.
∑ Write Installation Qualification (IQ) documentation as required.
∑ Mentor other staff as necessary.
∑ Contribute to the development of IT technical strategy and related technical roadmap.
∑ Ensure that the server and storage environment is properly managed and operated at all times. Specifically in the area of Computer System Validation and in the operational adherence to organization SOP's and processes.
∑ Lead small projects and teams.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
∑ Hands on experience with Windows 2008/R2 including administration, installation, backup, recovery and troubleshooting issues.
∑ Working knowledge in Active Directory including experience troubleshooting AD Replication, DNS, DHCP and WINS.
∑ Working knowledge of Group Policy Objects (GPO) and OUís
∑ Working knowledge of a Single Sign on Service, with Ping Federate being preferred
MINIMUM REQUIRED EDUCATION AND EXPERIENCE:
∑ Bachelorís Degree in Computer Science or related field; and 3 years IT experience, including NT servers, phone system management and network environments utilizing PC/Server software; or equivalent combination of education, training and experience
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