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Malaysia: Software Engineer

Date: _13-Apr-2015_
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Software Engineer

Core Responsibilities • Provide direct support to user community for production issues / bugs. • Work production issues from fruition to resolution. • Ensure bugs are resolved in a timely manner. • Review system logs to identify system errors, bugs or general function. • Quickly understand the business, the workflows and the architectural solution for the Interactive Intelligence Solution. • Work directly with cross functional business owners, management and user community to understand changes (requirements) and provide recommendations / proposed solutions and lead the implementation of solutions. • Maintain and enhance the ININ IC, ICBM services to provide its continues availability • Manage release activities for changes to the Interactive Intelligence and IC Business Manager Software. • Working closely with Siebel/SFDC and database teams to support and enhance the ININ call flows and reporting. • Provide estimates of effort on recommended solutions. • Provide recommendations for user acceptance testing. • Engage directly with testers on debugging. • Ensure bugs are tracked, reported and resolved in a timely manner. • Quickly identifies critical issues with ease. • Knowledge of best practice solution, development and testing methodologies. • Beneficial, but not required: Translate high level business and user requirements into functional requirements and solutions. Position Requirements • Experience working with Interactive Intelligence .Net Client • Experience working with IC Business manager • Working knowledge of Oracle tables, views and PL/SQL • Experience configuring and maintaining ININ Windows services • Experience Integrating ININ IC with different CRM systems (Siebel, SFDC) using APIs or SOAP Web services • Experience with Customer Support Functions • Nice to have Experience with High Tech • Nice to have: BA in computer science information systems or related business field Skills • Ability to work on project teams, collaborating, partnering and enabling the other member’s success. • Develops relationships with internal customers. • Self-motivated team player willing to adapt fast paced working environment • Manages expectations effectively.

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