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CAN-ON-Toronto: Sr. Application Specialist

Date: _12-Oct-2015_
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Sr. Application Specialist


Providing rapid response and resolution to complex incidents Developing deep product expertise Maintaining the highest level of client satisfaction by providing proactive support and consistently exceeding client expectations Producing high quality training material and mentoring others Monitoring, deploying and maintaining client production environments Reproducing and meticulously documenting software defects, making recommendations for product enhancements where appropriate Leading a wide variety of operational projects including: Technical programming and scripting tasks Helping client transition to support and implement best practices Enhancing the customer support experience Optimizing internal processes and procedures


Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields Strong proficiency with SQL and an understanding of relational database systems Typically 4+ years of support experience Superior communication, organizational, and problem solving skills Strong debugging proficiency, including ability to read and debug complex code using an IDE Strong familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server) Solid exposure to hosting and change management protocols Proven ability to act as a product functional and technical expert Ability to work flexible hours and a willingness to carry a pager if required

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