Date: _12-Oct-2015_
To see other developer job opportunities,
please visit http://dev.fyicenter.com/
Sr. Application Specialist
Responsibilities:
Providing rapid response and resolution to complex incidents
Developing deep product expertise
Maintaining the highest level of client satisfaction by providing proactive support and consistently exceeding client expectations
Producing high quality training material and mentoring others
Monitoring, deploying and maintaining client production environments
Reproducing and meticulously documenting software defects, making recommendations for product enhancements where appropriate
Leading a wide variety of operational projects including:
Technical programming and scripting tasks
Helping client transition to support and implement best practices
Enhancing the customer support experience
Optimizing internal processes and procedures
Qualifications:
Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
Strong proficiency with SQL and an understanding of relational database systems
Typically 4+ years of support experience
Superior communication, organizational, and problem solving skills
Strong debugging proficiency, including ability to read and debug complex code using an IDE
Strong familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
Solid exposure to hosting and change management protocols
Proven ability to act as a product functional and technical expert
Ability to work flexible hours and a willingness to carry a pager if required
To apply for this position, please visit
this Website.
Thank you,
Developer FYI Center
http://dev.fyicenter.com/
