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Deployment and Support Engineer
Manage incoming customer support questions and issues, seeing them through to closure.
Work with customers and internal resources to research, diagnose and resolve customer issues.
Work with other parts of the aPriori organization (e.g., sales, product management, professional services, QA, and product development) as necessary.
BS Computer Science, Mechanical, Industrial, Manufacturing, or Software Engineering.
1-3 years of experience in an engineering discipline (either full time or combined with internship)
Strong understanding of Windows XP, Windows 7, Windows Server, Linux and Unix a plus
Experience with database management systems (MySQL and Oracle preferred)
Hands-on experience with SQL databases (Oracle, MySQL, Microsoft SQL, DB2) including creating databases, creating and altering tables, creating users, granting permissions and basic SQL queries.
General knowledge of XML a plus
Experience with Active Directory or other LDAP implementations
Experience with DOS and batch scripting
Experience interfacing directly with clients
Ability to concisely articulate and document issues and resolutions
Pro-active, organized, and detail-oriented individual with strong problem solving skills
Familiarity with a variety of general manufacturing processes and one or more CAD systems a plus
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