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US-CO-Broomfield: Software Technical Support Specialist

Date: _12-Apr-2016_
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Software Technical Support Specialist


Take customer support calls Creation and resolution of Support tickets via phone, email and click to chant Expanding knowledge of our products and general technical abilities through training and practical experience Respond in a timely fashion to all customer inquiries Assist in expanding existing knowledge base by creating internal and customer facing articles and blogs Provide the best possible customer service to all customers in every situation


Experience installing and upgrading software Windows Operating System experience, both Server and Client Microsoft SQL Server knowledge Understanding of Network Environments

Preferred Skills:

Application Support experience Experience with virtual environments (VMWare ESX) Experience with remote access tools (WebEx and LogMeIn) Apple iOS familiarity Basic knowledge of IIS Familiarity with Crystal Reports 11.x

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